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We are taking a short break and will be returning on March 16, 2010. You may place an order during this time but please note that orders won't be dispatched until March 16.
Newsletter We send out a monthly newsletter to keep you informed of latest
product information, special offers and Tree Frog Toys events. We will
also keep you updated on green news, community events, fun stuff for
kids and lots more. Our newsletter is a great way to be informed about
things that matter to you. To subscribe and go into the monthly draw to
win a $50 gift voucher enter your email address in the box below. You
may unsubscibe at any time by returning to this form and checking the
"unsubscribe" button. We respect your privacy and will never pass your details on to a third party.
Australian Baby Card (ABC Baby Card)
To redeem your Australian Baby Card discount please click on the following link
www.treefrogtoys.com.au?code=ABC
You will be taken back to our homepage. The discount will be automatically calculated once you proceed to the checkout. You must quote your Australian Baby Card number in the additional information box at checkout.
Free Gift Wrapping
Are you sending a gift? We offer a free gift wrapping service. We will wrap your gift in appropriate wrapping paper and include a note with your message. Alternatively you could choose a gorgeous card form our range of gift cards, all printed with vegetable based inks on 100% recycled card. Just add your message in the aditional comments section at chekout.
Payments
Tree Frog Toys accepts the following methods of payment:Credit Cards: We accept Visa and Mastercard. Credit cards are processed through PayPal's secure payment gateway. You do not need a Paypal account to make a credit card payment. Credit cards are the quickest, most efficent way of shopping with us as we are notified of your payment instantly and can start processing your order straight away.PayPal Balance: If you choose this option you will be directed to our PayPal page. Again this is a quick and efficient payment method, and we can deliver your toys to you sooner.Cheques and Money Orders: Cheques and money orders are to be made payable to Tree Frog Toys etc. They can be sent to: Tree Frog Toys etc.PO Box 353BalaclavaVictoria, 3183Orders will be shipped once payment has been received and cleared into our bank account. If a payment has not been received within 7 days (9 days for people in remote communities) the goods will be returned to our inventory and the order cancelled.Direct Bank Deposit: For Direct Bank Deposit payments our bank details are provided at checkout, and again on the order confirmation we email to you. You can then use those details to make a payment through your own bank's internet banking system. Direct deposits can be made through PayPal. However this takes 4-5 days to clear and will slow down the dispatch of your order and is not recommended. It is much quicker to use your own bank's internet banking system.Orders will be shipped once payment has been received and cleared into our bank account. If a payment has not been received within 7 days the goods will be returned to our inventory and the order cancelled.Security and SafteyCredit Card and Paypal payments are processed on our shopping cart's secure server. All sensitive information is encrypted via the cart's 256 bit Secure Socket Layer supplied by Thwates. Our shopping cart is also tested and certified daily to pass the HACKER SAFE Security Scan. Furthermore, PayPal has it's own high level of security, with all information protected by encryption key length of 128 bits. We are sent an email confirming that you have made a payment, but Tree Frog Toys never has access to your financial details. When you enter the secure pages in our checkout you will notice a security icon will appear in the bottom right hand corner of the page. For Mozilla Firefox and Microsoft Internet Explorer this will appear as a padlock. For Netscape this will appear as a key icon. If you double click on this icon you will be provided with information about the SSL Certificate that protects your information. In addition, secure pages can be identified by their URL, which begin with https:// rather than the more usual http://.PrivacyWe take the security of your personal information very seriously. We will never pass your personal information on to a third party unless required to do so under law. For our full privacy statement please click here.Refunds and ReturnsWe hope that you will be thrilled with your purchases. If you receive items and change your mind about them, you are welcome to send them back to us for exchange within 14 days of purchase. Please email or phone us for an exchange confirmation prior to sending goods back. Goods mut be in original, unopened, resaleable condition. You need to pay any postal charges for doing so. Please note that postage for returning an item may be considerably more than you were charged by us as we subsidise the cost of shipping. Only exchanges can be made for a change of mind. Refunds will not be given and the cost of shipping wil not be refunded.If you believe that an item you have purchased through us is faulty, you need to contact us immediately to organise an exchange, refund or repair as appropriate. Sometimes you will be directed to return the faulty item to us, and sometimes you will need to return it directly to the maker/manufacturer. Packaging
Our commitment to the environement extends to our packaging. Where posible we use recycled boxes and protective material. The main exception is the postal satchels supplied by our carriers. We want your order to arrive in perfect condition and take great care with our packaging to ensure that there are no disapointed little faces when packages are opened.
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